FREE PDF QUIZ 2025 MARVELOUS PEOPLECERT ITIL-4-SPECIALIST-HIGH-VELOCITY-IT HIGH QUALITY

Free PDF Quiz 2025 Marvelous Peoplecert ITIL-4-Specialist-High-velocity-IT High Quality

Free PDF Quiz 2025 Marvelous Peoplecert ITIL-4-Specialist-High-velocity-IT High Quality

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which activity describes user-centered service design?

Answer:

Explanation:
Balancing user experience with the technical and business requirements


NEW QUESTION # 65
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?

  • A. Survey key customers who recently moved to the cloud solution
  • B. Develop detailed service descriptions and design documentation
  • C. Ensure the company vision and mission are visible to everyone across the organization
  • D. Identify key internal stakeholders and develop a communication plan to address their concerns

Answer: D


NEW QUESTION # 66
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?

  • A. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained
  • B. Send an email to the affected staff and ensure that as much detail as possible is included
  • C. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
  • D. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum

Answer: A


NEW QUESTION # 67
Which is the BEST method of monitoring the customer's overall perception of a service?

  • A. Use surveys to measure customer satisfaction
  • B. Perform an analysis of complaints and compliments
  • C. Analyze service usage patterns
  • D. Conduct regular service performance reviews

Answer: B


NEW QUESTION # 68
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?

  • A. By simplifying the new application to make it identical to the old one
  • B. By limiting user access to only the new features of the application
  • C. By encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives
  • D. By creating strict policies to enforce the use of new features

Answer: C


NEW QUESTION # 69
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